Shipping Policy

Stickers:

All stickers are printed with premium matte vinyl and glossy sticker paper that is waterproof.

**** All stickers are handmade and unique, so please accept the fact that it may have some flaws and slight variations.

Pins and Ceramics

All ceramic pieces sold will be tracked, and using the tracked option as the default will increase security.

Shipping Times Estimates:

Shipping may take:
- North America= 10 business days
- International = 20 business days
   (Or more in rare cases it can be anywhere 1-3 months)

Once I hand a package to the postal service, I have no control over the action. For this reason, I cannot send free replacement or refund in the rare event that untracked or tracked package is delayed or lost

Please note:

**** As a small business owner, I do not make enough to afford to replace orders for everyone, sadly, so I cannot give any refunds or send out new ones if the package becomes lost or the address that you have given me is incorrect.

But if it was my mistake or incorrect item, please contact me, and I am happily willing to send you out your order (We will cover the return shipping costs).

The OctopiCafe is not responsible for any additional return shipping and handling fees.

Once we receive the item and it is confirmed to be an error on our end, we will ship the correct item.

* Please note that we cannot accept returns of opened items.

* An unboxing video or photo will be required as proof. 

Untracked shipping:

***Please choose the tracked shipping option and have more security (it is only a few $ extra).

I will keep the photo records of all packages as proof of shipment. But if you have problems with your order, questions, or concerns, please feel free to contact me. Return and refund policy: I do not accept cancellations before items have been dispatched.

All sales are final, and I do not offer any refunds, returns, or exchanges.

If your item was damaged upon arrival or you received the wrong item, please email me at theoctopicafe@gmail.com with your full name, order number, and photos of the order within 10 days of delivery so that we can sort the issue out for you!